Frequently Asked Questions

Make sure we didn’t go to your trash. If we did, mark us as a safe sender so we don’t end up back in there. Then do a search in your inbox for “Deadstock Australia” or “deadstock.com.au” to Bind us. If it’s still not showing, you may have entered your email address in accidentally. Just pop us an email sales@deadstockaus.com.au and we’ll help you out.

You will receive an email every time your order is updated with the shipper. If you did not receive it, please check your trash. Otherwise, please log into your account and check the email address you used here:

You can log into your account and view account details including contact details, addresses and previous order history here: LOG INTO MY ACCOUNT If it does not recognise your email address, search all your inboxes for “Deadstock Australia” to Bind the right one, otherwise you may need to create a new account, which can be done easily here: CREATE NEW ACCOUNT

We won’t bombard you with useless emails. In fact, we’ll only send you useful, valuable information that our customer’s want to see. Things like big discounts, offers and new product announcements are what you can expect.

All our products will have a category which determines the products quality: –
Cat A = Unused, still in it’s original packaging.
Cat B =
Cat C

We ask our customers to allow us 1-2 business days of processing time to assemble your order when a despatch date will be confirmed.
Tracking details will be provided when the goods have been despatched.

Deadstock AUS items are not eligible for return, exchange or cancellation when the goods have been despatched.

Our customer service team is available to answer any and all inquiries 7 days a week, 9am to 5pm AWST. Our typical response time is within 24 hours of the next business day for email requests and inquiries.

No minimum order value applies, however all orders are subject to acceptance.