Return Policy
Returns & Replacements
At deadstockaus we do not refund or exchange goods if you change your mind or choose the wrong product. Exchanges and refunds can only be given where goods are faulty, wrongly described, different from the stock condition described or do not do what they are reasonably expected to do. In all cases where you believe a product does not meet your expectations you should contact us as soon as possible after receiving it.
Damaged Goods on Delivery
It is the customers responsibility to check the packaging when items are delivered and not sign off if packaging has been damaged during transit. Acceptance of delivery voids any liability to the freight company.
Warranties
Some products come with a manufacturers warranty which covers defective workmanship or materials. Please choose carefully before you buy.
For faulty products, DeadstockAus offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name and contact details
- Your order number and return authorisation number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product.